Policies | Ember & Oak Hair Co.

Ember & Oak Hair Co. Policies

Clarity and respect for each other's time creates the best salon experience. Please review these policies before booking.

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Cancellation + Rescheudle

Extension Maintenance

Adjustment Policy

If you are unhappy with your service, adjustments must be requested within 7 days of your initial appointment.

After 7 days, all services are considered final and any changes will be booked as a new service.

Cancellations & Reschedules

Please provide 24 hours' notice if you need to cancel or reschedule.

Appointments canceled, rescheduled, or missed with less than 24 hours' notice may be subject to a fee of up to $100. No-Shows may be charged up to $200. Fees may be assessed at Ember & Oak Hair Co.'s discretion.

Late Arrival

If you're running late, please notify us as soon as possible.

Arrivals more than 15 minutes late will need to be rescheduled to ensure proper service time.

No-Shows

If you miss an appointment without notice, you may be charged a fee before rebooking a future service.

AI-Generated & Inspiration Photos

AI-generated, filtered, edited, and inspiration photos are welcome as references for the look you're drawn to, but exact replication cannot be guaranteed.

Results depend on your starting point, color history, hair condition, density, texture and what can safely be achieve. Some goals may require multiple appointments.

Differences between your finished result and an AI-generated or heavily edited inspiration image alone are not considered a color correction or complimentary redo.

Holding
Appointments

To keep appointment availability fair for all clients, please pick only one date for each upcoming visit. I'm unable to hold multiple appointments as backup options while you decide which date works best.

Pre-booking future appointments at your regular service interval is always welcome. If your plans change, you may reschedule based on current availability.

Extension
Maintenance

To keep your extensions healthy and looking their best, move-up appointments are typically required between every 6-12 weeks.

Booking outside this timeframe may require additional adjustments or fees to ensure seamless blending and proper care.

Thank you for respecting these policies.

It helps us create the best possible experience for you.

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Ember & Oak Hair Co. Policies

Clarity and respect for each other's time creates the best salon experience. Please review these policies before booking.

Jump to policy ↓

Adjustment Policy

If you are unhappy with your service, adjustments must be requested within 7 days of your initial appointment. After 7 days, all services are considered final and any changes will be booked as a new service.

Cancellations & Reschedules

Please provide 24 hours' notice if you need to cancel or reschedule. Appointments canceled, rescheduled, or missed with less than 24 hours' notice may be subject to a fee of up to $100. No-Shows may be charged up to $200. Fees may be assessed at Ember & Oak Hair Co.'s discretion.

Late Arrival

If you're running late, please notify us as soon as possible. Arrivals more than 15 minutes late will need to be rescheduled to ensure proper service time.

No-Shows

If you miss an appointment without notice, you may be charged a fee before rebooking a future service.

AI-Generated & Inspiration Photos

Holding Appointments

Extension Maintenance

To keep your extensions healthy and looking their best, move-up appointments are typically required between every 6-12 weeks. Booking outside this timeframe may require additional adjustments or fees to ensure seamless blending and proper care.

Thank you for respecting these policies.

It helps us create the best possible experience for you.

If you are unhappy with your service, adjustments must be requested within 7 days of your initial appointment.

After 7 days, all services are considered final and any changes will be booked as a new service.

Please provide 24 hours' notice if you need to cancel or reschedule.

Appointments canceled, rescheduled, or missed with less than 24 hours' notice may be subject to a fee of up to $100. No-Shows may be charged up to $200. Fees may be assessed at Ember & Oak Hair Co.'s discretion.

If you're running late, please notify us as soon as possible.

Arrivals more than 15 minutes late will need to be rescheduled to ensure proper service time.

Holding
Appointments

Extension
Maintenance

To keep your extensions healthy and looking their best, move-up appointments are typically required between every 6-12 weeks.

Booking outside this timeframe may require additional adjustments or fees to ensure seamless blending and proper care.